Terms
and Conditions
To
make a booking you must contact Rent a Villa
Cyprus either verbally or by e-mail. Once a provisional
booking has been accepted by us, please complete the booking
form, sign and return to us no later than 7 days from the
provisional booking date, together with a payment for
30% of the total cost of the villa.
If
in the event you are travelling within 8 weeks prior to
departure, full payment must be made. Once we have
received the booking form and payment from you, your
booking will be confirmed. We will then send you
confirmation via e-mail.
The person making the booking and signing the booking
form guarantees payment to Rent a Villa Cyprus for the
total cost of the villa booked and also does so for all
others for whom the booking is made.
The balance of the holiday will be made no later than 8
weeks prior to departure. We will send you a reminder
letter 7 days before the balance is due. If we do not
receive this payment by the due date we reserve the
right to cancel the booking. We will not send out any
further reminders for monies due.
We
reserve the right to increase or decrease the prices of
holidays in this brochure/website at any time, however,
the price of the villa rental is guaranteed and will not
be subject to any price increase once confirmed. Any
major changes made by you once a booking is confirmed
may be liable to an administration charges of
£50.00.Small changes will not incur any charges.
If
you wish to cancel your booking this must be done in
writing to us by the person who signed the booking form.
If you cancel
more than 8 weeks prior to the departure date you will
lose all the deposit paid. If you cancel less than 8
weeks prior to departure 100% cancellation charges apply. If we need to cancel or make major
changes to your booking, we will notify you as soon as
possible and a refund will be made for the cost of the
villa only. We regret that we will not be responsible
for any losses or expenses you suffer.
Some Villa owners require a deposit on arrival against
damage or breakages and is refunded to you on departure
providing no damage to the villa or its contents has
occurred. We do not accept any responsibility in respect
of; Death, bodily injury or illness of any person taking
our villa rentals, therefore we strongly recommend that
you and all your party take out fully comprehensive
travel insurance at the time of booking. The cost of the
villa does not include any insurance whatsoever. You may
be able to make a claim against your personal travel
insurance if your reason for cancelling is covered by
the policy you have taken.
Where you request in advance and in writing, we will do
our best to meet any special requests and provide any
additional services requested, but no guarantee is given
as this does not form part of the holiday contract. If
you are prevented from travelling, you may transfer your
booking to someone else providing that:
-
You sign a letter
authorising us to make the transfer
-
The person you
transfer your booking to must comply with all terms
of the existing booking
-
That person must
confirm to us that they accept the transfer and the
terms of our Booking Conditions
-
That person must
take out new Holiday Insurance, as your policy
cannot be transferred to another person nor the
premium refunded
-
We will charge a
fee of £30 per booking to cover the costs of
processing your transfer and this will be added to
the new Confirmation Invoice issued to that person
-
You will remain
responsible for the payment of any balance on that
new Invoice should that person fail to pay it;
It is unlikely
that we will have to make any changes to your travel
arrangements, however we do start planning
arrangements many months in advance. Occasionally,
we may have to make changes and correct errors and
other details both before and after bookings have
been confirmed. In the event of minor
alterations, we will do our best to notify you before
you travel. If a significant change or cancellation has
to be made to your holiday arrangements we will notify
you as soon as possible. You may then: a)accept the
changed arrangements; b)take an alternative villa
subject to availability. If the villa alternative is of
a lower price than that originally booked the
difference; or c)cancel your booking completely, in
which case we will refund you all monies paid by you.
IMPORTANT NOTE: Compensation arrangements do not
apply to circumstances beyond our control. We can cancel
your holiday in the following circumstances: war, threat
of war, riots, civil strikes or terrorist activity,
industrial disputes, natural or nuclear disasters, fire,
airport closures, bad weather conditions and similar
events beyond our control. In such circumstances, no
refunds will be given.
Building work
and noise are unavoidable as the demand for new
accommodation increases. Some villas that are featured
on our website are in areas that are still being
developed and therefore there is a possibility of
building work or construction work, which may be carried
out by local authorities or private developers. Many of
our villas are also situated in residential areas and
work may begin on a neighbouring property over which we
have no control, nor are we given prior notice. We will
always do our best to inform you of the facts in advance
but if this is not possible, please accept our
apologies.
The accommodation provided is reserved exclusively for
the people named on the booking form and no other
persons are permitted to stay at the accommodation
unless this has been agreed with us in writing and
appropriate payments made (if applicable). Should you or
any member of your party be responsible for any
breakages, loss or damage of any item of the property or
additional cleaning has been necessary, a charge will be
made locally or an invoice will be sent to you on your
return to the UK. At all times during your holiday, you
are expected to have consideration for your fellow
passengers and other third parties. If, in the opinion
of ourselves, the local representative, accommodation
owner or other person in authority you are, or appear to
be behaving in such a way to cause danger, distress or
damage to the property, either the supplier or ourselves
concerned may terminate your holiday arrangements. In
this event we will have no further liability to you and
will not be responsible for any expenses you incur, any
refund or any compensation. In addition you will be
responsible for any additional expenses we may incur as
a result of your behaviour.
In
the rare event of a complaint regarding the villa or
it's amenities please contact our head office
immediately. We will do our best to rectify your problem
as soon as possible, however if the complaint cannot be
overcome then you may put your complaint in writing to
Rent a Villa Cyprus Villas within 14 days of your return
to the U.K. We will respond to your letter within 21
days of receipt. We regret that complaints other than by
letter or e-mail cannot be accepted. At the time of
printing this Rent a Villa Cyprus Villas believes that
the content and description of our villas to be accurate
and true. However sometimes the information we are given
is incorrect. If there are any significant changes to
facilities or errors in the description we will do our
best to inform you before travel.
Please note:
The villa will be available from 3pm.on the day of
arrival and must be vacated by 11:00 am on the day of
departure.
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